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Request Customs Duty Exemption for Industrial Inputs (Machinery, Equipment, and Raw Materials)

Last updated on 22/06/2021

Submitting a request for customs duty exemption for factories that have an industrial production license after adding or increasing raw materials, machinery, equipment, and packaging materials to the factory quota

Service procedure

  • Login or Register to the Ministry services digital platform
  • Apply to “Request Customs Duty Exemption for Industrial Inputs (Machinery, Equipment, and Raw Materials)”
  • Payment of fees
  • Obtaining a copy of the application to submit to customs to obtain the exemption


General Documents

File Name : serviceguide2022eng File Size : 1219 KB Filter Type : application/pdf
File Name : serviceguide2022arb File Size : 2204 KB Filter Type : application/pdf


File Name : Request Customs Duty Exemption for Industrial Inputs File Size : 212 KB Filter Type : application/pdf
File Name : UserManual - Request Customs Duty Exemption for Industrial Inputs File Size : 690 KB Filter Type : application/pdf


Q) What are the requirements for the service, and how can I apply for it?


Service Procedure

  • Login to and apply on the Ministry’s online e-services platform
  • Complete the Customs Exemption Request Form (ensure your invoices are attested before attaching)
  • Payment of fees
  • Download a printed copy of the submitted application form or the payment receipt containing the application number starting with DX
  • Attach the downloaded application form or payment receipt to your customs declaration request (in the customs system) and mention the application number that begins with DX
  • A customs officer will check the application
  • If approved, the quantity will be deducted from the factory’s balance


  • Industrial Production License
  • Legalized/attested invoices (legalization/attestation is a service related to Ministry of Foreign Affairs and International Cooperation [MOFAIC]).
  • Bill of lading
  • Packing list
  • Certificate of origin

Q) How can I add an HS code that is not on the system?

Q) Can I obtain the service without an Industrial Production License?



Service Overview

Industrial Licensing Services
Customs Duty Exemption
Service Fees
100 dirhams for each HS code
Service Time
Instant service
Service Provision Time
24 hours a day, 7 days a week
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