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Accreditation of Conformity Assessment Bodies

Last updated on 19/12/2021
A procedure by which official recognition is granted to the conformity assessment body and announcing that it has the technical competence to carry out specific tasks in the field of conformity assessment. Accreditation is granted in the following programs: - Testing and calibration laboratories following the requirements of the international standard ISO/IEC 17025:2017. - Inspection bodies according to the requirements of the international standard ISO/IEC 17020:2012. - Entities granting certificates of conformity to products following the requirements of the international standard ISO/IEC 17065:2012 - Medical laboratories follow the requirements of the international standard ISO 15189:2012. - Halal certification bodies according to the UAE standard UAE S 2055-2:2016. The conformity assessment body registered with the Ministry is obligated to apply for accreditation if its activities are in the areas of mandatory accreditation specified by the Ministry. For more information, you can refer to the Ministry's website (www.moiat.gov.ae)

Service Procedure

  • Login or Register to the Ministry services digital platform
  • Apply to “Accreditation of conformity assessment bodies”
  • Attach all required documents and forms specified in the application form.
  • Approving the terms and conditions, and policies related to accreditation, and attaching a signed copy of the agreement between the UAE National Accreditation System (the Ministry) and the applicant.
  • Application review by the designated employee to check application data and attachments
  • Payment of fees.
  • Attach a final copy of the agreement signed by the UAE National Accreditation System (the Ministry) and the applicant.
  • Carrying out the document review process by the assessor.
  • Close cases of non-conformity (if any).
  • Planning the initial visit (if necessary).
  • Carry out the initial visit(if necessary).
  • Planning a field assessment for the first time.
  • Carrying out the field assessment for the first time.
  • Close cases of non-conformity (if any).
  • Payment of fees and costs incurred.
  • Issuance of the accreditation decision.
  • Get a certificate and the field of accreditation (valid for 3 years).
  • Obtaining the accreditation code along with the identification number issued by the Ministry for the accredited conformity assessment body.
  • Announcing the field of accreditation on the Ministry's website.
  • Implement Subsequent follow-up assessments according to the plan / annually.
You can refer to the guide ENAS EG 03 on the accreditation process and requirements, available on the Ministry's website.

Requirements

  • A valid trade license.
  • A valid registration certificate issued by the Ministry (foreign conformity assessment bodies and medical laboratories are excluded)
  • The quality management system and technical documentation related to the accreditation program specified in the application.
  • Fill out forms related to the accreditation program and attach them to the application.
  • Signing the agreement between the national accreditation system (Ministry of Industry and Advanced Technology) and the applicant.
  • Pay fees on time.

Complaints

ENAS commitment

ENAS is committed to promote quality and customer centricity through providing an added value services in accordance to international standards and maintaining a high standard of its services delivered to its customers and stakeholders.

ENAS recognizes the right of its customer and interested parties to raise a complaint, in which considered a benefit to improve the system and to sustain the trust and confident in ENAS.

ENAS is committed to investigate and resolve any complaint received fairly, impartially and in a timely manner in accordance with those requirements defined in the international standard ISO/IEC 17011 “conformity assessment- General requirements for accreditation bodies accrediting conformity assessment bodies” and ENAS procedure ACP 21. 

Management of Complaints process

ENAS categorized complaints under the applicable complaint type, which are as follows:

  • Type A – Complaints about ENAS processes or actions or assessors.

  • Type B – Complaints concerning the activities of ENAS accredited CAB.

  • Type C – Misuse of Marks, Symbol, and misleading claims of accreditation.  

Complaints can be also submitted through the system or by filling the complaint form (ACF 21-01) and sending it to enas@moiat.gov.ae which will be taken by us to initiate the process.

Furthermore, complaint can be submitted via a variety of channels such as: formal letter, email, phone call, one-on-one conversations during external meetings, or within a CAB’s response to an assessment report.

Once ENAS receives the complaint, an acknowledge of the receipt of the complaint will be issued within (2) working days, then ENAS will start the Investigation for addressing the complaint and reviewing all the evidences provided. In this stage, additional information or further clarification may require.  

Actions related to a complaint shall be taken within (30) days of receipt of the complaint.

If the complainant prefers to talk to someone to seek further guidance before submitting the complaint, please contact ENAS via telephone on (600565554) or by email to (enas@moiat.gov.ae).

General Documents

File Name : serviceguide2022eng File Size : 1219 KB Filter Type : application/pdf
File Name : serviceguide2022arb File Size : 2204 KB Filter Type : application/pdf

Documents

File Name : ACF 10-02 Agreement between ENAS and an Applicant File Size : 328 KB Filter Type : application/pdf

FAQ

Q) How can I accredit conformity assessment bodies and what are the requirements?

A)

Service Procedure

  • Apply through the Ministry’s website
  • Submit all required documents - Valid Trade License - Valid registration certificate from MoIAT (for entities operating in the UAE, except for medical laboratories). - Quality Manual and procedures, and Related Documents
  • Payment of fees
  • Evaluation and review of documents
  • Initial evaluation (if necessary)
  • Full evaluation
  • Closing non-conforming cases (if any)
  • Certificate and the accreditation scope are issued (valid for 3 years)
  • Implemention of subsequent follow-up evaluations (annually)
  • *You can refer to the guidelines for the detailed accreditation procedures EG 03

Service Overview

National Accreditation Services
Accreditation
Transactional
Companies
Service Fees
1000 dirhams for an application fee
2000 dirhams for an urgent application
2500 dirhams for reviewing or assessing of the quality manuals and documents (for each evaluation/revision process)
5000 dirhams for review or urgent reviewing or assessment of the quality booklet and documents (for each evaluation/review process
3000 dirhams for the assessment of the conformity assessment body (field / remote) (per assessor / per day)
AED 18,000 for granting accreditation to the conformity assessment body for (3) years.
In addition, the entity shall bear all the costs and expenses incurred from the subsequent follow-up operations (annually) for approval, in addition to the expenses of travel, transportation, the residence of the assessor, or any additional expenses.
Service Time
135 Working Days
Service Time
One and a half Working Days
Service provision times
24 hours a day, 7 days a week
Package
N/A
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The application for accreditation is canceled in the following cases: - If the evaluation process is not carried out on site within a maximum period of (6) months from the date of applying due to the applicant’s delay in evaluating at the specified time. - The applicant did not commit to providing the UAE national accreditation system with all the information and documents necessary to proceed with providing the service. - The applicant did not pay the fees due to the Ministry and the costs incurred within the specified time. - The entity's unpreparedness to obtain accreditation, or failure to close cases of non-conformity may affect the entity's efficiency in performing any of its activities. - If there is any evidence of fraudulent action by the conformity assessment body, or if the conformity assessment body provides false information or intentionally conceals information. In all cases, the conformity assessment body shall be notified of the cancellation decision, indicating the reasons that led to that, provided that the Ministry collects all due fees and fines.
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